updated as of 12 August 2022

On the ocean

We've been managing capacity as best as possible given unprecedented circumstances to support our customers and keep their cargo moving. We encourage you to continue to communicate with our dedicated sales organization and provide accurate forecasts, as this will allow us to further add capacity. Accurate forecasts will support better deployment of our capacity across our trades and in turn better support your business. In addition, given near port congestion level at some of our ports in North America and labor constraints please consider delivering your cargo following cut off guidelines (taking into account washing and fumigation timelines).

In ports and terminals

Trucking capacity and labor shortages continue to disrupt port operations, as cargo is not able to be delivered and picked up as efficiently. Vessel delays also make it difficult to arrange for cargo pick ups and drop offs. In addition, high inventory levels remain at some of the US West Coast ports, where pick up of cargo needs to be expedited.

Callao, Peru - The port is still facing congestion as the terminal continues to work at maximum capacity. We continue to work closely with the terminal as we try to secure a berthing window. Further delays are expected through August.

San Antonio, Chile - We continue to experience delays into Chile due to a variety of external factors including, port congestion, high cargo volume, lack of trucking capacity, reduced labor productivity at ports due to COVID-19. This situation has greatly impacted our vessel schedules to and from Chile and gives ripple effects to the rest of our network in South America and beyond. We are working hard to minimize disruptions for your shipments, though we unfortunately do not expect the situation to improve in the immediate future.

We will continue to be proactive in communicating further service disruptions and finding alternative solutions to get your shipments delivered on time. The port is facing significant challenges of their own including port congestion, lack of trucking capacity and the inability to clear cargo arriving at the terminal in a timely manner. With the increased delays to vessels calling San Antonio in the first quarter of 2022, Wallenius Wilhelmsen will be increasing the San Antonio schedule disruption surcharge from $12/CBM to $15/CBM. The congestion surcharge has been increased due to significant increased vessel delay at the port against last quarter of 2021.

San Antonio Disclaimer - While we are working hard to minimize disruptions, in the case of prolonged delays we may be forced to deviate from our normal vessel schedules without prior notice, as listed in our bill of lading terms. It may also be necessary to unload and deliver your cargo in a port in Chile which was not the port you originally planned for discharge. Any further movement of your cargo will be at your risk and expense. These possibilities should be considered by you before booking any cargo to these ports. For updates and mitigation plans on your current and future bookings, please directly contact your Wallenius Wilhelmsen representative.

At our processing centres

Vehicle processing:
United States and Panama: Our port processing centers are open and operational. As production continues to be disrupted, we continue to be flexible in the services we offer, how we organize our sites, as well as seeking additional storage options where necessary.

 All facilities remain open and operational; safety measures continue to be in place in all of them to ensure the health of our employees. We are working closely with plant production and vehicle distribution areas in every facility across the country to ensure and adjust capacity/resources as they face intermittent shutdowns due lack of components to assemble vehicles.

Canada: In Annacis, inbound volumes continue to be lower than typical seasonal volumes.  Currently, due to the lower volumes, there are not any operational or vessel constraints affecting throughput or capacity. With the lower volumes this has had minimal impact on the overall service.  We continue to anticipate an increase in volume and are preparing our staffing for a return to those levels.

Equipment processing:
Operations: Our equipment processing centers in the U.S. and Panama are open and operational, though with reduced staff in some locations to reflect demand.

: We continue to see strong volumes at both our on-port and off-port EPC sites and encourage our customers to both look at their upcoming forecasts and any planned changes to assist planning for our operations teams.

Inland distribution

Keen Transport’s trucks are operational and deliver units to and from ports, plants and dealerships. The regional maintenance facilities are open to keep the fleet on the road, as well as our permitting team to secure necessary approvals.

We are thankful for the continued support our drivers have received throughout the United States.