updated as of January 11, 2024

On the ocean

We've been managing capacity as best as possible given unprecedented circumstances to support our customers and keep their cargo moving. We encourage you to continue to communicate with our dedicated sales organization and provide accurate forecasts to better deployment of our capacity across our trades, and in turn better support your business.

In ports and terminals

Issues at ports and terminals have presented our customers and us with some of their biggest challenges recently. These sites are the crucial link between ocean and land logistics, so improving cargo flow here is critical to strengthening the overall supply chain.

Earthquake in Japan
- All of our staff have been confirmed as safe. Only one vessel was in the vicinity of the impacted area and has seen been diverted to a safe location.

Shanghai, China
- Haitong Terminal is preparing to apply for dangerous good cargo license to accommodate Megapacks.

Taicang, China
– Following conversations with terminal representatives, we are confident that the infrastructure is suitable for our breakbulk operations. For large and heavy cargo, we have been assured that the terminal's bridge can handle our equipment's maximum "safe working load."

Yantai, China
– Yantai roro is developing AI technology to transfer the car by AGV system. The AGV robot is available to scan the length, width, height and wheel base automatically and then lift car from its wheel to move the designated position. Yantai roro terminal is aiming to build first intelligent roro terminal. The testing AGV robot will be put into operation in the summer. ​

Qingdao, China
– Qingdao port group held a meeting to express their new port development strategy toward self-propelled cargo. Our vessels have secured berthing priority at Qingdao Da gang terminal since last year. They will provide more port resources and easier formalities to develop self-propelled cargoes from June to minimize our vessel’s port staying as less as possible.

Pyeongtaek, Korea
- The port is facing yard congestion as many vessels arrive at the end and beginning of the month, as well as auto export volumes being concentrated at the end of the month. However, we’re mitigating vessel waiting days and well managing the yard congestion by the cooperation with vessel operators. ​

At our processing centers

Vehicle processing:
Southeast Asia: All our facilities in Thailand and Singapore are open and service levels are adjusted to current activity level. We are taking all possible measures to provide a safe and compliant environment for employees and visitors.

Equipment processing:
Operations: All our facilities in Southeast Asia are open and service levels are adjusted to manage required volumes and orders. We are taking all possible measures to provide a safe and compliant environment for employees and visitors.

Our facility in South China Guangzhou Port is open and running as normal. We are taking all possible measures to provide a safe and compliant environment for employees and visitors.

As OEMs continue to operate with varied manufacturing schedules, we are committed to supporting our customers as they face new and potentially unforeseen challenges to maintain a healthy supply chain. We welcome the opportunity to discuss your needs further.

Inland distribution

All our inland transport services are operational and we are taking bookings as normal, except for the transport services in Myanmar and the cross-border transportation from China to Mongolia.

Erlian, Mongolia border is still normal for bulk cargos via inland transport. Based on the current policy changes of China on Covid, the processing speed of regional governments and border customs will be restored more and more smoothly. our agents and trucking companies can handle transit operations as normal. For other borders like Ganqimoudu/Ceke/Takashiken, we don't suggest to use it because these are small ports which will easily rise uncertain problems up, like port handling capacity is insufficient or other policy change. Erlian/ZU is still the best choice which more than 80 percent cargo are crossing via this border.